CUSTOMERS

SERVICE VALUE PROPOSITION

  • Customer service strategy 

  • Customer service positioning

  • Complaint management strategy

  • Outbound / inbound strategy

  • Brand service understanding

 

PRICE VALUE PROPOSITION

  • Pricing strategy

  • Churn risk

  • Pricing communication strategy

  • Special conditions strategy

  • Competitive analysis

  • IT, multichannel & 1a1 alignment

  • Brand pricing understanding

QUALITY VALUE PROPOSITION

  • Quality strategy products

  • Quality strategy customer care

  • Quality strategy communication

  • IT, multichannel & 1a1 alignment

  • Brand quality understanding

We analyze your current strengths and weaknesses and develop your individual optimization approaches around the topic of customer satisfaction. 

 

Classic project example - "New pricing models with maximized customer satisfaction": We analyze your competitive situation, define different pricing adjustment models and assess customer dissatisfaction risks.

 

In addition to the strategic considerations, we also offer you support in the operative implementation: From campaign planning to multi-channel addressing of your customers and digital marketing, IT implementation and internal communication up to controlling and steering.